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COVID-19 Frequently Asked Questions and Answers

For general information on COVID-19 please refer to the Ministry of Health website.

Harcourts is committed to working with the Government and our communities to prevent the spread of COVID-19. We are united against COVID-19 and continue to abide by health and safety protocols to protect our workers, the wider community, and New Zealand.


These are general FAQ references. Your salesperson or property manager is available to answer further questions. This is not meant as legal advice and we recommend consulting your lawyer as required.

What plans does Harcourts Cooper & Co have in place to manage the risk and impacts around COVID-19?

We have a comprehensive response plan in place in relation to COVID-19 to help protect our people, clients, family, friends and communities.

Residential Sales:

Following the Prime Minister’s announcement on the 11th of August that as of midday on the 12th of August Auckland will go into Alert Level 3 and the rest of the country will move into Alert Level 2, the Real Estate Institute of New Zealand (REINZ) has outlined what buyers and sellers can expect from midday today and over the coming days.

Wider Auckland Region

  • Auctions – all auctions will need to be conducted online or via phone bidding

  • Open Homes – cannot be held. Instead, private viewings are strictly by appointment only and with the consent of the client and property occupants/tenants. There is a maximum of two viewings per property per day and a maximum of two people from an ‘extended bubble’ can attend the viewing. Physical distancing of 2m to be observed at all times. Only one licensee (real estate agent) can attend the viewing. The viewing must be contactless meaning that the agent should open any doors/cupboards. Attendees must be pre-registered

  • Pre-settlement inspections – can take place and the guidelines for private viewings should be adhered to

  • Moving house – settlements and moving house can occur. We are currently awaiting guidance whether inter-regional moves can occur

  • Appraisals & listings – appraisals must be carried out remotely where possible. If an appraisal cannot be carried out remotely, licencees may briefly visit homes to conduct appraisals with the permission of the client/s (and tenant/s if the property is tenanted). Only one licencee to attend the property. Discussions regarding the agency agreement, marketing and listing process must occur via telephone/ virtual methods only, not in person. Photography and videography to be carried out remotely by the client/s where possible

  • Mailbox drops – agents should not use letterbox drops to market a property for sale

Rest of New Zealand

  • Auctions – can proceed, but physical distancing of 2m must be maintained at all times. No more than 100 people may attend an auction in total

  • Open Homes – can take place provided contact tracing systems are in place and physical distancing (2m between bubbles) is observed

  • Pre-settlement inspections – can take place ensuring physical distancing is observed

  • Moving house – settlements and moving house can occur

  • Appraisals & listings – licensees may visit properties to carry out appraisals and listings provided they can do so safely (e.g. physical distancing (2m minimum) can be maintained at all times, hygiene etiquette is adhered to. If visiting the property, the permission of tenants is required where the property is tenanted. Tenant permission cannot be unreasonably withheld, per the Residential Tenancies Act. Discussions regarding the agency agreement, marketing and listing process may occur in-person provided physical distancing is maintained at all times. Photography/videography may occur provided physical distancing is maintained at all times. Home staging is allowed.

Important: Please do not enter the property if you are unwell with cold or flu-like symptoms, self-isolating or in contact with a confirmed case of COVID-19 in the previous 14 days. If you feel unwell within 14 days of attending the viewing, please contact your Harcourts sales consultant immediately

10 Golden Rules for Alert Level 1’ the Government has shared:
1. If you’re sick, stay home. Don’t go to work or school. Don’t socialise.
2. If you have cold or flu symptoms call your doctor or Healthline and make sure you get tested.
3. Wash your hands. Wash your hands. Wash your hands.
4. Sneeze and cough into your elbow, and regularly disinfect shared surfaces.
5. If you are told by health authorities to self-isolate you must do so immediately.
6. If you’re concerned about your wellbeing or have underlying health conditions, work with your GP to understand how best to stay healthy.
7. Keep track of where you’ve been and who you’ve seen to help contact tracing if needed. Use the NZ COVID Tracer app as a handy way of doing this.
8. Businesses should help people keep track of their movements by displaying the Ministry of Health QR Code for contact tracing.
9. Stay vigilant. There is still a global pandemic going on. People and businesses should be prepared to act fast to step up Alert Levels if we have to.
10. People will have had different experiences over the last couple of months. Whatever you’re feeling — it’s okay. Be kind to others. Be kind to yourself.