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COVID-19 Frequently Asked Questions and Answers

Following the Prime Minister’s 4.00pm announcement on Monday 20th September, Auckland will be remaining in Alert Level 4 until 11.59pm on Tuesday 21 September, at which point a move to Alert Level 3 will occur for at least 2 weeks. New Zealand excluding Auckland will be remaining in Alert Level 2 until at least 11.59pm on Tuesday 21 September.

For general information on COVID-19 please refer to the Ministry of Health website.

What plans does Harcourts Cooper & Co have in place to manage the risk and impacts around COVID-19?
We have a comprehensive response plan in place in relation to COVID-19 to help protect our people, clients, family, friends and communities.

What are my options if i am thinking of buying or selling during alert level 3?
Click here for information on buying and selling property during COVID-19 alert level 4.


Our thoughts are with our clients and communities throughout New Zealand as we continue to work our way through the challenges created by COVID-19. We can be proud of the way New Zealanders have worked together, and continue to work towards eliminating this virus.

Alert levels have been changing, sometimes differing between regions, but you’ll find the latest requirements for the real estate industry here.

The health and well-being of our clients, staff and communities remain, as always, our highest priority.

We will continue to update you if there are any changes to alert levels or guidelines.

As always, we are committed to you.

Key points for real estate business in alert level 3

  • Auctions – all auctions will need to be conducted online or via phone bidding
  • Open Homes – cannot be held. Instead, private viewings are strictly by appointment only and with the consent of the client and property occupants/tenants. There is a maximum of two viewings per property per day and a maximum of two people from an ‘extended bubble’ can attend the viewing. Physical distancing of 2m to be observed at all times. Only one licensee (real estate agent) can attend the viewing. The viewing must be contactless meaning that the agent should open any doors/cupboards. Attendees must be pre-registered
  • Pre-settlement inspections – can take place and the guidelines for private viewings should be adhered to
  • Moving house – settlements and moving house can occur. inter-regional moves can also occur
  • Appraisals – Physical appraisals may be completed provided all health requirements are met
  • Mailbox drops – agents should not use letterbox drops to market a property for sale
  • An additional 2 visits per day, per property by professionals/service providers to support the real estate transaction process and to complete pre-sale conditions are permitted provided all health requirements are strictly met

Health Requirements Include

  • Ensure face coverings or masks are worn by all people over the age of 12 during visits at properties
  • Maintain 2-metre physical distancing
  • Do not visit a property if the occupants are unwell, are self-isolating or have been in contact with a confirmed case of COVID-19 within the last 14 days
  • Do not visit a property if you or anyone you have been in contact with are unwell, are self-isolating or have been in contact with a confirmed case of COVID-19 within the last 14 days
  • Ensure visits are contactless and cleaning of surfaces is undertaken after each visit to the property
  • People at high risk of COVID-19 (for example, older people or those with existing medical conditions), should not visit a property and we highly discourage this
  • Visits and viewings may only be conducted if all of the health requirements are met

Important: Please do not enter the property if you are unwell with cold or flu-like symptoms, self-isolating or in contact with a confirmed case of COVID-19 in the previous 14 days. If you feel unwell within 14 days of attending the viewing, please contact your Harcourts sales consultant immediately