COVID-19 Frequently Asked Questions and Answers

For general information on COVID-19 please refer to the Ministry of Health website.

Harcourts is committed to working with the Government and our communities to prevent the spread of COVID-19. We are united against COVID-19 and continue to abide by health and safety protocols to protect our workers, the wider community, and New Zealand.

What plans does Harcourts Cooper & Co have in place to manage the risk and impacts around COVID-19?

We have a comprehensive response plan in place in relation to COVID-19 to help protect our people, clients, family, friends and communities.

What are my options if i am thinking of buying or selling during alert level 2?

Click here for information on buying property during COVID-19 alert level 2

Click here for information on selling property during COVID-19 alert level 2

Auckland – Alert Level 2
– Our Harcourts Cooper and Co branches are open.

– Open homes and private viewings are allowed at alert level 2.

– Property appraisals, views and contracts signings can all be conducted in person or digitally.

– At alert level 2, you are able to do a pre-settlement inspection and travel to visit the property as long as you are travelling to and from a region that is at alert level 1 or alert level 2

– At alert level 2, auctions can take place. These can be held in-room and on-site with live streaming.

– At alert level 2, professionals can visit a property if the seller and property occupants agree. Contact the agent to arrange a time for your professional to visit.

– Settlement and moving can go ahead within or between regions that are at alert level 1 or alert level 2.

– Rental property inspections are able to be carried our where appropriate.

Important: Please do not enter the property if you are unwell with cold or flu-like symptoms, self-isolating or in contact with a confirmed case of COVID-19 in the previous 14 days. If you feel unwell within 14 days of attending the viewing, please contact your Harcourts sales consultant immediately

10 Golden Rules the Government has shared:
1. If you’re sick, stay home. Don’t go to work or school. Don’t socialise.
2. If you have cold or flu symptoms call your doctor or Healthline and make sure you get tested.
3. Wash your hands. Wash your hands. Wash your hands.
4. Sneeze and cough into your elbow, and regularly disinfect shared surfaces.
5. If you are told by health authorities to self-isolate you must do so immediately.
6. If you’re concerned about your wellbeing or have underlying health conditions, work with your GP to understand how best to stay healthy.
7. Keep track of where you’ve been and who you’ve seen to help contact tracing if needed. Use the NZ COVID Tracer app as a handy way of doing this.
8. Businesses should help people keep track of their movements by displaying the Ministry of Health QR Code for contact tracing.
9. Stay vigilant. There is still a global pandemic going on. People and businesses should be prepared to act fast to step up Alert Levels if we have to.
10. People will have had different experiences over the last couple of months. Whatever you’re feeling — it’s okay. Be kind to others. Be kind to yourself.