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COVID-19 Frequently Asked Questions and Answers

At 4:00 pm on Monday the 29th of November, the Prime Minister announced the traffic light settings that regions will be moving into when the COVID-19 Protection Framework is introduced on Thursday 2 December at 11:59 pm.

From 11:59pm on Thursday, 30 December, the following regions move to Orange: Auckland, Taupō, Rotorua Lakes, Kawerau, Whakatane, Ōpōtiki, Gisborne, Wairoa, Rangitikei, Whanganui and Ruapehu districts. Northland remains at Red.

For general information on COVID-19 please refer to the Ministry of Health website.

What plans does Harcourts Cooper & Co have in place to manage the risk and impacts around COVID-19?
We have a comprehensive response plan in place in relation to COVID-19 to help protect our people, clients, family, friends and communities.

What are my options if I am thinking of buying or selling during the traffic light setting Orange?
Click here for information on buying and selling property during COVID-19 traffic light settings orange.


Our thoughts are with our clients and communities throughout New Zealand as we continue to work our way through the challenges created by COVID-19. We can be proud of the way New Zealanders have worked together, and continue to work towards eliminating this virus.

Alert levels have been changing, sometimes differing between regions, but you’ll find the latest requirements for the real estate industry here.

The health and well-being of our clients, staff and communities remain, as always, our highest priority.

We will continue to update you if there are any changes to alert levels or guidelines.

As always, we are committed to you.

Key points for real estate business in traffic light setting Orange.

  • Auctions –In-person auctions at non-residential venues are events and may take place without number limits. Face coverings are encouraged for workers and attendees. If My Vaccine Pass verification is not used auctions at non-residential venues  cannot take place in person. However auctions at residential properties can occur with up to 50 people based on 1-metre physical distancing.
  • Open Homes – A residential open home is a gathering and may occur only with people with My Vaccine Pass. There are no limits on the number who can attend. If the licensee or property owner of a residential sale chooses not to operate with vaccine pass requirements the rules for gatherings apply and there can be up to 50 people at any time. This can be a mix of people with and without My Vaccine Pass
  • Pre-settlement inspections – Can take place
  • Moving house – Settlements and moving house can occur.
  • Appraisals – Physical appraisals can be completed in person

Health Requirements Include

  • Face coverings or masks are to be worn by all people over the age of 12 during viewings
  • 2metre physical distancing is to be maintained
  • Do not visit a property if the occupants are unwell, are self-isolating or have been in contact with a confirmed case of COVID-19 within the last 14 days
  • Do not visit a property if you or anyone you have been in contact with are unwell, are self-isolating or have been in contact with a confirmed case of COVID-19 within the last 14 days
  • Visits are contactless and cleaning of surfaces is undertaken after each viewing
  • People at high risk of COVID-19 (for example, older people or those with existing medical conditions), should not visit a property and we highly discourage this
  • Viewings may only be conducted if all of the health requirements are met

Important: Please do not enter the property if you are unwell with cold or flu-like symptoms, self-isolating or in contact with a confirmed case of COVID-19 in the previous 14 days. If you feel unwell within 14 days of attending the viewing, please contact your Harcourts sales consultant immediately